APPENDIX C- Contact Information

For additional information or to submit a complaint, you can contact the CFPB or one of the other federal agencies listed below, depending on the type of institution. If you are not sure which agency to contact, you can submit a complaint to the CFPB and if the CFPB determines that another agency would be better able to assist you, the CFPB will refer your complaint to that agency and let you know.

Consumer Financial Protection Bureau (CFPB)

P.O. Box 4503

Iowa City, IA 52244

 

Insured depository institutions and credit unions with assets greater than $10 billion (and their affiliates), and non-bank providers of consumer financial products and services, including mortgages, credit cards, debt collection, consumer reports, prepaid cards, private education loans, and payday lending

 

Phone: (855) 411-2372

Website: consumerfinance.gov

Website: consumerfinance.gov/complaint

 

 

Board of Governors of the Federal Reserve System

Consumer Help

P.O. Box 1200

Minneapolis, MN 55480

 

Federally insured state-chartered bank members of the Federal Reserve System

Phone: (888) 851-1920

Website: federalreserveconsumerhelp.gov

 

Regulatory agency Regulated entities Contact information

Office of the Comptroller of the Currency (OCC)

Customer Assistance Group

1301 McKinney Street

Suite 3450

Houston, TX 77010

 

National banks and federally chartered savings banks/associations

Phone: (800) 613-6743

Website: occ.treas.gov

Website: helpwithmybank.gov

 

 

Federal Deposit Insurance Corporation (FDIC)

Consumer Response Center

1100 Walnut Street,

Box #11

Kansas City, MO 64106

 

Federally insured state-chartered banks that are not members of the Federal Reserve System

Phone: (877) 275-3342

Website: fdic.gov

Website: fdic.gov/consumers

 

 

Federal Housing Finance Agency (FHFA)

Consumer Communications Constitution Center

400 7th Street, S.W.

Washington, DC 20219

 

Fannie Mae, Freddie Mac, and the Federal Home Loan Banks

Consumer Helpline

Phone: (202) 649-3811

Website: fhfa.gov

 

 

National Credit Union Administration (NCUA)

Consumer Assistance

1775 Duke Street

Alexandria, VA 22314

 

Federally chartered credit unions

Phone: (800) 755-1030

Website: ncua.gov

Website: mycreditunion.gov

 

 

Federal Trade Commission (FTC)

Consumer Response Center

600 Pennsylvania Ave, N.W.

Washington, DC 20580

 

Finance companies, retail stores, auto dealers, mortgage companies and other lenders, and credit bureaus

Phone: (877) 382-4357

Website: ftc.gov

Website: ftc.gov/bcp

 

Regulatory agency Regulated entities Contact information

Securities and Exchange Commission (SEC)

Complaint Center

100 F Street, N.E.

Washington, DC 20549

 

Brokerage firms, mutual fund companies, and investment advisers

Phone: (202) 551-6551

Website: sec.gov

Website: sec.gov/complaint/select.shtml

 

 

Farm Credit Administration Office of Congressional and Public Affairs

1501 Farm Credit Drive

McLean, VA 22102

 

Agricultural lenders

Phone: (703) 883-4056

Website: fca.gov

 

 

Small Business Administration (SBA)

Consumer Affairs

409 3rd Street, S.W.

Washington, DC 20416

 

Small business lenders

Phone: (800) 827-5722

Website: sba.gov

 

 

Commodity Futures Trading Commission (CFTC)

1155 21st Street, N.W.

Washington, DC 20581

 

Commodity brokers, commodity trading advisers, commodity pools, and introducing brokers

Phone: (866) 366-2382

Website: cftc.gov/ConsumerProtection/index.htm

 

Regulatory agency Regulated entities Contact information

U.S. Department of Justice (DOJ)

Civil Rights Division

950 Pennsylvania Ave, N.W.

Housing and Civil Enforcement Section

Washington DC 20530

 

Fair lending and housing issues

Phone: (202) 514-4713

TTY–(202) 305-1882

FAX–(202) 514-1116

 

To report an incident of housing discrimination:

Phone: (800) 896-7743

Website: fairhousing@usdoj.gov

 

 

Department of Housing and Urban Development

(HUD) Office of Fair Housing/Equal Opportunity

451 7th Street, S.W.

Washington, DC 20410

 

 

Fair lending and housing issues

Phone: (800) 669-9777

Website: hud.gov/complaints

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